Refund Policy

Read eCommerce MVC Refund Policy.

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refere table below)

Item Type Drop Off TAT Pickup TAT Hand over to eCommerce MVC WH QC TAT
Non Bulky 48 hours from return request initiated N/A 3 working days 2 - 3 working days
Bulky N/A 5 working days from return request initiated 5 working days once the item is picked 2 - 3 working days
Payment Method Refund Option Refund Time
Debit/ Credit Card Debit/ Credit Card 10 Working Days
HBL Direct Transfer HBL Account 5 Working Days
Refund Voucher 2 Working Days
eCommerce MVC Wallet eCommerce MVC Wallet 1 Working Days
Equated Monthly Installments Credit Card 10 Working Days
Easypaisa Wallet Easypaisa Wallet 5 Working Days
eCommerce MVC Wallet 1 Working Days
Easypaisa Shop (OTC) eCommerce MVC Wallet 1 Working Days
Cash on Delivery (COD) eCommerce MVC Wallet 1 Working Days
eCommerce MVC Refund Voucher Refund Voucher 2 Working Days

Modes of Refund Description
eCommerce MVC Wallet The eCommerce MVC Wallet needs to be activated in order to access the refund amount. Refunds can also be withdrawn to a bank account from within the eCommerce MVC Wallet. All orders paid through Cash on Delivery (COD) or Easypaisa Shop (OTC) will only be refunded to the eCommerce MVC Wallet.
Refund Voucher Vouchers will be sent to the customer registered email ID on eCommerce MVC and can be redeemed against the same email ID.
Debit Card or Credit Card If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by eCommerce MVC, please contact your personal bank.
Easypaisa Wallet If the refunded amount is not reflecting in your Easypaisa Wallet statement after refund is completed:i)  Please dial 3737 from your Easypaisa number or 051-111-345-100 from any other number to contact the Easypaisa helpcenter.
Bank Deposit The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options.

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.


Pre-Paid Orders Failed/False Delivery Refund Grid:

Payment Method Refund Option Refund Time
Debit/Credit Card Debit/Credit Card 25 Working Days
HBL Direct Transfer HBL Account 20 Working Days
eCommerce MVC Wallet eCommerce MVC Wallet 16 Working Days
Equated Monthly Installments Credit Card 25 Working Days
Easypaisa Wallet Easypaisa Wallet 20 Working Days
Easypaisa Shop (OTC) eCommerce MVC Wallet 16 Working Days
eCommerce MVC Refund Voucher Refund Voucher 17 Working Days